Step 1: Click on IVANS
Step 2: From the IVANS tab select Upload Non-IVANS Files
Step 3: Click on the Upload button
Step 4: Select the folder named AIDOWN, ONCE IN THE AIDOWN folder highlight all the files and then select Open – NOTE: Please reach out to AgentCare if you do not see the AIDOWN folder
Step 5: The file explorer will then close. Click on Add to Process queue
Step 6: Click on the Process IVANS tab
Step 7: Select the Process button to download the files. Once the status changes to OK, the files have been imported!
Step 8: Once the files have been processed, once the AIDOWN folder and remove the downloaded files
